Data Privacy

Responsible for data collection:
Schloss Drachenburg gGmbH, Drachenfelsstraße 118, 53639 Königswinter

We observe the rules of data protection laws and take the protection of your personal data seriously, also in your interest. We only use personal data to process your order. All customer data is stored and processed by us in compliance with the relevant provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

We do not pass on your personal data, including your name, address and e-mail address, to third parties without your express consent, which can be revoked at any time. Excluded from this are our service partners who require the transmission of data to process the order (e.g. the shipping company commissioned with the delivery and the bank commissioned with processing the payment) and our cooperation partner, the company Beckerbillett GmbH, Fangdieckstraße 61, 22547 Hamburg. In these cases, however, the scope of the transmitted data is limited to the necessary minimum.

Our company automatically collects and stores information that your browser transmits to us on our server log files. These are:

• Browser type/version
• operating system used
• Referrer URL (the previously visited page)
• Host name of the accessing computer (IP address)
• Time of server request

This data cannot be assigned to specific persons for us. This data is not merged with other data sources. Otherwise, this data will be deleted immediately after a statistical evaluation.

You can revoke your consent to the storage of the data and the e-mail address at any time without giving reasons. To withdraw your consent, please contact:
Personal data is only collected if you voluntarily provide it to us when ordering goods or opening a customer account. Without your separate consent, we use the data you provide exclusively to fulfill and process your order. Once the contract has been completed and the purchase price has been paid in full, your data will be blocked for further use and deleted once the tax and commercial law regulations have expired, unless you have expressly consented to the further use of your data. When purchasing online tickets, your data will be deleted after the end of the event, unless there are longer statutory retention requirements.

By opening a customer account, you agree that inventory data (name, address, e-mail address) will be stored in a customer database. In this way you can log in with your user name and password for future purchases and order goods without having to enter your data separately again. You can revoke this consent at any time with effect for the future. To withdraw your consent, please contact:

We use technical and organizational security measures to protect the data we manage against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.

Our Internet pages use so-called cookies in several places. These serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. All of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. You can also manage and, if necessary, block the acceptance of cookies from this site in your browser program.

You have the right to free information about the data stored about you, its origin and recipient, the authorization, blocking or deletion of data as well as the revocation of consent and the purpose of data processing at any time. You can object to the use of the data stored about you at any time. Please contact or send us your request by post. You can also edit this data at any time via your customer login.


Schloss Drachenburg gGmbH
Drachenfelsstrasse 118
D-53639 Königswinter

Phone.: +49 2223-90197-0
Fax: +49 2223-90197-78